Our company
i360Experience is a boutique research consultancy with specialist
expertise in customer and employee engagement, and service profit chain optimisation.
Our focus is to provide our clients with detailed, robust, and reliable customer,
employee, and profit chain insights that can be transformed into cost effective and low risk
improvement initiatives designed to add commercial advantage to their bottom and
top line.
Our divisions
i360Experience is made up of three specialist divisions: iCustomerExperience,
iEmployeeExperience, and i360Research.
Whilst the first two divisions focus exclusively on customer and employee
research and associated improvement consultancy; i360Research unites both
customer and employee research as part of a wider service profit chain analysis
in order to discover untapped commercial and competitive advantage for our
clients.
Why i360Experience
We have the vital domain expertise and industry knowledge needed to deliver
reliable and objective customer, employee, and profit chain insight, efficiently
and quickly.
We work to simple and transparent terms, adopting milestone payment schedules to
enable you to recognise incremental ROI, and we wager a percentage of our
remuneration on how you find the experience of working with us.
Our clients
We have the pleasure of working with organisations across the UK and North
America. Due to the nature of our work, our services are valuable to companies
of all sizes and from all industries as each organisation has its own individual
customer, employee, and growth related challenges.
We operate in both the public
and private sectors and have clients from a variety of different industries.
Our management team
i360Experience was founded and is managed by Andrea Collins and Jamie Clifton,
both highly accomplished individuals in their own areas. Between them they run a
team of like minded, highly experienced individuals who are driven to make an
impact and deliver results.
The team incorporates a number of researchers, consultants, trainers, and
administration personnel.
