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i360Experience Group

Everything you need to know about us. Who we are, what we do, how we do it, and why we know you will enjoy working with us.
Since working with i360Experience my team have been incredibly more focused. Training has been a lot easier, because rather than the boss beating on about customer experience we are now focusing 100% on the customer.

Ian R Broderick Managing Director C.I.V. Ltd
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Customer Engagement
Looking to drive customer engagement and company profitability by delivering fantastic customer experiences? Let us help you.

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Employee Engagement
Looking to better engage your employees and empower them to deliver amazing customer experiences? Let us help you.

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Profit Chain Analysis
Looking to put hard figures on soft measures and uncover new and untapped sources of commercial and competitive advantage? Let us help you.

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Connect with us to get all our latest news and receive valuable insights into trends and best practive in the areas of employee and customer engagement, and service profit chain optimisation.
Our company

i360Experience is a boutique research consultancy with specialist expertise in customer and employee engagement, and service profit chain optimisation.

Our focus is to provide our clients with detailed, robust, and reliable customer, employee, and profit chain insights that can be transformed into cost effective and low risk improvement initiatives designed to add commercial advantage to their bottom and top line. 

Our divisions

i360Experience is made up of three specialist divisions: iCustomerExperience, iEmployeeExperience, and i360Research.

Whilst the first two divisions focus exclusively on customer and employee research and associated improvement consultancy; i360Research unites both customer and employee research as part of a wider service profit chain analysis in order to discover untapped commercial and competitive advantage for our clients.

Why i360Experience

We have the vital domain expertise and industry knowledge needed to deliver reliable and objective customer, employee, and profit chain insight, efficiently and quickly.

We work to simple and transparent terms, adopting milestone payment schedules to enable you to recognise incremental ROI, and we wager a percentage of our remuneration on how you find the experience of working with us.

Our clients

We have the pleasure of working with organisations across the UK and North America. Due to the nature of our work, our services are valuable to companies of all sizes and from all industries as each organisation has its own individual customer, employee, and growth related challenges.

We operate in both the public and private sectors and have clients from a variety of different industries.

Our management team

i360Experience was founded and is managed by Andrea Collins and Jamie Clifton, both highly accomplished individuals in their own areas. Between them they run a team of like minded, highly experienced individuals who are driven to make an impact and deliver results.

The team incorporates a number of researchers, consultants, trainers, and administration personnel.

We are a team of energetic individuals, passionate about helping companies put their customers and employees at the heart of what they do and reap the benefits of an engaged culture.
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